CUSTOMER REVIEWS

Endorsements from Our Residents, Their Loved Ones, and Care Professionals

Explore firsthand accounts of exceptional care and experiences at Bourne Hill Care.

See what our customers have to say about us

‘I would like you to care for my son again. When he was in your care he was happily adhering to his daily living activities, he was well-groomed and was even wearing perfume. Now he is refusing all personal care’

M A Mother

‘I look forward to visiting my niece every week. I feel so welcome, and the team looks after me very well too! I always leave refreshed and so reassured that she is in your care’

‘I am so lucky to have Bourne Hill Care keeping a good eye on my son. The staff treats him like he was a member of their family.'

Mr CL

‘You know how to deal with her. She is very settled and we can now enjoy some lovely family time together with her sisters.’

Mrs MD

Discover What Others Are Saying

Mr AC

'I have caught with my sister’s appointed therapist and it supports what I’ve been seeing and what I hear from your great team'

‘You are great at worrying about your clients and their family interactions’

Dr. D M

‘I met with the home owner who advised on all the patients with good detail and it was very apparent that she really knows the patients and this is a matter of great care. Very well organised and good attention to detail’

Mrs AV

‘I did not recognise my son at the closing event of the Hair Educator’s Programme. He looked so smart. I am so proud of him. He was okay with the crowd. You people are doing a great job.’

Consultant at Local Hospital

‘I reviewed ‘Client’ yesterday and found her to be not at all herself. Claude-may was very wise in insisting with the A&E doctor that she was not fit for discharge. Bourne Hill not only knows ‘Client’ well but has a robust observation chart in place.’

Speech and Language Therapist

‘Staff showed awareness of strategies and plan to support service user. I was made to feel welcome in the setting and feedback was taken onboard.’

Local Physiotherapist

‘From a professional standpoint, I’m consistently impressed by the compassion and attentiveness your carers provide every day.’

Mr A.C

‘Thanks team or taking great care of Christine, You did a good job’

Ms W AD

‘There has been much improvement in the environment - free space for activities. Clients looking cheerful and pleasant. Staff are vey welcoming and supportive’

Ms M.P.I

‘Bourne Hill Staff were very open and understanding. I would say that they really know the clients needs and have indicated to offer a person centred care to my client’

Ms D

‘Lovely Caring staff when myself & clients siblings came, also on a previous occasion for celebrating her birthday, they even catered, and went above and beyond for her youngest brother, making us gorgeous/delicious snacks and tea. Thankyou everyone, amazing team’

Ms S.

‘We had a lovely time today with C. for her birthday. Staff very helpful and hospitable, thank you so much and good bless you all’

Ms D

‘The staff, residents were absolutely amazing and they held a birthday party for R. decorations, hospitality, joining in with singing, dancing & games. I can't thank the Bourne Hill Team enough. Thank you everyone your the best.’

Trainer- Mr K

‘The staff at Bourne Hill are very attentive and involved throughout the entire session. All the staff showed a great interest in the topics and asked very good questions showing how well they understood the topics and scenerios involved in various medical emergencies. The session was very good because each staffer showed a good sense of recollection of all topics covered.’

Ms J

‘To Bourne Hill Staff, It was a pleasure to visit your home. The dedication of the team is heartwarming, keep up the good work.’

Nurse - North Middlesex Hospital

‘You are known to many here. Your home has a good reputation. The staff are so good and you guys are known to go above and beyond.’

Care Home

Residential Care

Caring

Full Time

Home Care

Customer Reviews